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All returns for refund must be postmarked no later than 60 days from the original customer shipment date.
Returns and exchanges must be in new condition with all hardware that included with the item and must include original packing material. Customer is responsible for all return shipping charges. Include a copy of your packing list or return form with all returns.
Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or PayPal account. All refund will take up to 10 business days to complete after return package received.
*We cannot accept returns on special ordered parts.
*We do not issue refund for 3 day, 2nd day, express shipping or any special shipping instruction fee.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. Customer must notify us within 30 days from the original customer shipment date. All Return must be pre-authorized by us. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer is responsible for any additional shipping and handling charges. The replacement item must be at least 75% of the value of the original item. Any remaining credit will use for future order as store credit.
Incorrect Fitment / Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer is responsible for all shipping charges.
Return / Exchange Shipping Instructions:
1) All return / exchange must pre-authorized by the2wheels.com. Please contact us at firstname.lastname@example.org
2) Enclose a copy of your packing list or Return form along with any detailed return/exchange instructions.
3) Return via registered mail. No collect shipments will be accepted.
4) Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost / stolen/ damage during return shipping.